Return Eligibility
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item shows signs of use or damage, we reserve the right to deny the return. Returns must be initiated within 30 days of receiving your order to be considered valid.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for us to process your request and provide you with the necessary information.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if we do not receive it.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 10 business days for the refund to appear in your account, depending on your banks processing times.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. This process ensures that you receive the correct product without delay. Follow the return process outlined above to return your item before placing a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with photos if possible. We will assess the situation and may offer a replacement or refund based on the circumstances. Claims for damaged or defective items must be made within 7 days of receipt.
Final Sale Items
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase to avoid any issues with returns. If you have any questions about an items return eligibility, feel free to reach out to us before purchasing.